FAQs
When will I receive my item?
Immediately! As soon as your payment is processed, you will be able to download your templates instantly. No waiting time – just access, customize, and start using them right away!
What are the sizes of the templates? Do they work for Instagram's new post dimensions?
Yes! We provide our templates in two default sizes to ensure they fit perfectly across all social media platforms:
📌 1080x1080 px – Ideal for Facebook, LinkedIn, and other platforms.
📌 1080x1350 px – Optimized for Instagram's new post size update, ensuring maximum visibility and engagement.
No extra work is needed! Just pick the size you prefer and start designing in Canva instantly. 🚀
How do I access my templates after purchase?
Once your payment is completed, you will receive a download link via email. You can also access your purchases anytime through your account.
Are these templates customizable?
Yes! You can edit everything – text, colors, images, and fonts – to match your brand identity and style.
Do I need a Canva Pro account to edit these templates?
No! Our templates are fully compatible with Canva Free, meaning you don’t need a paid subscription to edit and use them.
Can I change or return my item?
Due to the nature of digital products, we do not offer refunds or exchanges once the templates have been downloaded. However, if you experience any issues or need assistance, please reach out to our support team – we are happy to help!
Can I use these templates for multiple clients?
These templates are for personal or business use only. You can use them for your business, but reselling or distributing them to others is strictly prohibited. If you need an extended license, contact us for more details.
Do you offer lifetime updates?
Yes! We provide free lifetime updates on all purchased templates. Whenever we improve or update a product, you will receive the latest version at no extra cost.
What if I have trouble editing my templates?
No worries! We provide step-by-step instructions to guide you through the editing process. If you need additional help, contact our support team – we’ll be happy to assist you.
How do I contact customer support?
You can reach us via email at info@templatejungle.com or through our contact page. We typically respond within 24 hours on business days.